Visit Romania is committed to maintaining the privacy of personal information that you provide to us when using the Visit Romania web site. This Privacy Policy describes how we treat personal information received about you when you visit www.visit-balkans.com.

Privacy Policy Promise

While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Visit Romania. Here then, is our promise to our individual customers:

We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.

We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.

We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.

Data transfer to third parties

We transfer your data to third parties as indicated below.

Transfer to our suppliers of services

We use the services of some third parties in order to be able to operate our business and to offer to our clients high quality services. They are data processor and process data on our behalf. These are:

Phone services providers.

E-mail and web hosting providers.

Accountancy and/or Consulting services providers.

Your data is stored locally, in Romania, and it is not transferred outside the European Economic Area.

It may be possible, when the case is, to transfer your data for fiscal purposes. The invoices we issue or receive are transferred to our accountants for submitting the fiscal declarations. Also, occasionally, we may hire external consultants specialized on management, fiscal, judicial, public relations issues for getting advices on how to improve our business. We will transfer your data to these third parties only if it is necessary to this purpose.

We do not make public the identity of our service providers because of security and competitivity reasons. If you wish tough to know information about these providers please contact us directly on the e-mail and, if you have a legitimate interest of knowing this information, we will provide it to you.

In order to protect your data, through the contracts we sign with our partners, we make sure that the suppliers implement the proper security and organizational measures and comply with our data protection policy.

Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

We transfer your data to these suppliers based on our legitimate interest of operating our business.

We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companies use of customer information.

We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.

Information We Collect

General:

When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

If you contact us by e-mail, telephone or fax, your request, including any personal data you provide, will be stored and processed by us for the purpose of resolving your request, based on your consent.

Therefore, we will process all data you provide under the following legal provisions in the GDPR, respectively:

• only with your consent – in accordance with the provisions of art. 6 paragraph 1 of GDPR
• for the execution of a contract or in the pre-contractual stage – in accordance with the provisions of art. 6 paragraph 1 of GDPR
• for the fulfillment of the purpose and the legitimate interest pursued by us, respectively that of efficient processing of the requests sent by you – in accordance with the provisions of art. 6 paragraph of GDPR.

We will keep the data you provide in this way until:

• you expressively request the data to be deleted
• you revoke your consent for data storage
• the purpose for its storage is no longer valid, in all cases except for mandatory data retention periods.

Web Site Usage Information

We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.

How We Use Information Collected

We may use information in the following ways:

For the purposes for which you specifically provided the information.

To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.

To enhance existing features or develop new features, products and services.

To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.

We may combine the information that we collect from you on www.visit-balkans.com with information that you provide to us in connection with your use of our other products, services and web site.

We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

Cookies

We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

Security

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing www.visit-balkans.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

When contacting Visit Romania by e-mail, phone, form contact, you agree on reading the privacy policy stated above.

Comments and Questions

If you have any questions, comments or concerns about our Privacy Policy, please contact us.